Delivery and Returns Policy

Thank you for shopping at CPD Llanfairpwll FC. We want to ensure you have the best possible experience, from the moment you place your order to the day it arrives at your door. If you are not completely satisfied with your purchase, we are here to help.

 

1. Shipping & Delivery Policy

Shipping Costs

• Standard Shipping: Free on 3-5 day Royal Mail Service

• Express Shipping: £10.

• International Shipping: Not yet accepting International orders

Processing & Delivery Times

• Processing: Orders take 1–2 business days to pack and ship.

• Standard Delivery: Arrives within 3–5 business days.

• Express Delivery: Arrives within 1–2 business days.

• Tracking: Will be provided via Email on Express Delivery option

Delivery Rules

• We do not ship on Sundays/Bank Holidays.

• If a package is marked as delivered but you cannot find it, contact us within 48 hours.

 

2. Returns Policy

Return Window

You have 14 days from the date of delivery to return your items for a full refund or exchange unless It's a special order or Pre-order Items

Item Condition Requirements

To qualify for a return, your items must be: 

• Unused and unwashed.

• In the original packaging with all tags attached.

• Free from smoke, perfume, makeup, or pet hair.

Exceptions & Non-Returnable Items

The following items cannot be returned or exchanged: 

• Clearance/Sale items

• Personalised or custom-made products

3. Refunds & Exchanges

Refund Process

• Processing Time: Once we receive and inspect your item, we will process your refund within 5–7 business days.

• Payment Method: Refunds are automatically credited back to your original payment method.

• Shipping Fees: Original shipping charges are non-refundable / refundable only if the item is faulty.

Return Shipping Costs

• We will refund the shipping cost back to buyer once the goods have arrived back and with receipt of postage cost.

Damaged or Faulty Items

If your item arrives damaged or broken, please contact us immediately at treasurercpdllanfairpg@gmail.com with a photo of the defect. We will arrange a free replacement or full refund. 

4. How to Start a Return

1. Contact Us: Email us at treasurercpdllanfairpg@gmail.com or visit our online return portal with your order number.

2. Pack Your Items: Securely pack the item in its original box or mailer bag.

3. Ship It Back: Attach the return label and drop it off at your nearest Post Office / Evri drop-off point. 

5. Contact Information

If you have any questions about our delivery or returns process, please reach out to our customer service team: 

• Email: treasurercpdllanfairpg@gmail.com

• Phone: [Insert Phone Number]

• Operating Hours: Monday to Friday, 9:00 AM - 5:00 PM